Suzo-Happ Group Operation

Global capability and scale

Each branch of Suzo-Happ Group has responsibility for its own markets and for its own customers.This allows Suzo-Happ Group to react quickly either individually or as a group to international, national, regional and local developments. Suzo-Happ Group supplies its customers with a comprehensive range of over 30,000 different products. From the latest in-house change machine to a simple rubber ring for a pinball machine, Suzo Happ can service every corner of the globe. At present, Suzo Happ Europe exports to 63 different countries, to cover the ever-expanding world market. Suzo-Happ Group in the USA distributes over 40,000 items to the North American market utilizing a national sales force and four distribution centers in Illinois,Nevada, South Carolina and Delaware. It distributes products for leading manufacturers in the gaming, amusement and vending marketplace.

Innovative customer-centric engineering

The merger of Suzo International and Happ Controls into Suzo-Happ Group provides an opportunity to add resources to the organization,provide better service to customers and a world-class platform for research and development activity.

Research and development is one of the top priorities. Suzo-Happ Group prides itself on having well educated specialists working in its R&D department, who anticipate the needs of customers and develop new and more sophisticated product lines everyday.

The engineering team at Suzo-Happ Group has over 200 years of engineering development experience on three continents and is continuously developing new and innovative products.

Solutions focused

Suzo-Happ Group has the ability to broaden its product lines,streamline its global distribution capabilities and create value-added solutions for its increased customer base.

On top of selling well-known brand names, Suzo- Happ Group develops its own products under the STC label,which are developed for the industry and manufactured under its own control.These include quality components, complex electronics,software and complete finished products.

Suzo-Happ Group also programs software for various money processing machines, such as gaming machines and change machines,and takes the initiative on new products and problems that may affect its customers in the future.

Service commitment

Suzo-Happ Group takes a consultative approach to serving its customers with comprehensive after-sales services within its own technical and marketing departments.

At Suzo-Happ Group office in Holland, all its warehousing is fully bar-coded, and this coupled with its real-time data processing system, produces accurate reporting of inventory and shortened, reliable delivery times.

Suzo-Happ Group USA culture of efficiency drives its operations.An order received by phone or online is usually picked, packed, shipped and invoiced within a couple of hours.Moreover, a highly structured internal tracking system allows sales staff and customers to follow each order every step of the way.As products are invoiced, the company's inventory database is automatically updated and shipment tracking details are sent via e-mail as well.

Suzo-Happ Group USA also maintains repair facilities in Illinois and Las Vegas. Happ is a repair center for JCM bill validators, Ceronix monitors,MEI bill validators,Wells-Gardner monitors,CashCode bill validators, and Midway and other amusement game boards.